GCC Company ships with FedEx. Shipping fees are calculated on a combined basis of weight / volume, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
We will ship to your billing address. The billing address is the address your bank has on file and the address to which your bank mails your monthly statements. We ship Greek orders to any address within Greek, if you comply with our policy of ID confirmation. We will ship to a EU address provided if you supply complete address information including a telephone number and the address can be verified (to deter credit card fraud and identity theft).
A signature is required for all shipments upon receipt.
To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed but it's very rare situation.
Some items cannot be exported due to your country / government restrictions. You will receive an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you. You may be even advised not to sign up for our services if that kind of restrictions is effective.
In any situation, you may love to use our services even if certain restrictions applied and discomforts you from using our online ordering system. In such possibility, please contact us to figure out a solution if applicable.
We are not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, GCC COMPANY reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
We accept Visa, MasterCard, American Express and some Debits. At online payment you will receive information if your credit card is not supported or cannot be charged due to credit card institutions that is not depended from our policies. Bank regulations require that the billing address of the order match the billing address associated with your credit card. International orders are charged at the time the order is placed.
Wire transfers are not directly handled on our web site. To pay using wire transfer, please contact your banker or proceed with your online (web) banking system if familiar. We apologize for this inconvenience. Nevertheless Wire Transfer is the recommend option to pay for gold and other precious metals. When you complete your payment you may contact us by e-mail and alert us so we could check and continue with your shipping. Usually you are obligated to pay us choosing wire transfer in 2 business days or your order may be canceled with no further notice.
Our banking information will be available to you upon completing your order.
Additional bank fees (a small fixed, non proportional amount) that may apply are the sole responsibility of the customer. The order number or full name of the buyer must be noted on the wire transfer in order to ensure the proper application of the funds to your transaction.
PayPal (USA, UK, Canada and Australia only)
PayPal has 4,5% charges and may hold money clearance from some hours to some days, depending on your and our country. PayPal is an instantaneous payment method - your gold will usually be shipped within 1-2 business days, unless PayPal acquires transaction-proofing documents and held funds for some days due to security check.
As it is clear to understand best method to pay and receive your gold order economically and quickly is by sending an electronic funds transfer (wire) to our account in the amount of your confirmed order.
An electronic funds transfer (wire) is an instantaneous payment method - your gold will usually be shipped within 1-2 business days.
Google Checkout, Bill Me Later, Collect On Delivery (COD) are not available at the moment.
GCC gift cards or other bonuses are not available yet, or not available as a general policy for now.
For your protection orders are subject to our verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your ID or passport, a local authorities bill showing clearly your residential or work address registered at your name, or of your credit card (front and back), which can be transmitted by fax or through a secure upload page which we will provide should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers, including country and city codes.
GCC Company reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
Our price and the price displayed on the Shopping Web Site, depends on the currency toy have selected, may not always match due to fluctuation in exchange rates.
We do not guarantee the online “live” accuracy, reliability, or completeness of the foreign currencies information or metal prices. It is provided to you for general information purposes only. The final amount shown in your cart is calculated depending on EUROS live price against the currency you selected. The product price does not include customs, duties and/or taxes. Your credit card company may charge you a conversion fee. We will charge your credit card in EUROS. Likewise, refunds will be issued in EUROS. The refund amount may be more or less than the purchase price due to fluctuation in exchange rates. International orders are charged at the time you place your order.