FAQ

First of all, our intent is to answer every question you might have about gold and us, here on the GCC site in public, instead of having to explain it in person. By making all the relevant information available to you via the Web, an enormous amount of time is saved, and we can therefore sell gold coins for less. Secondly, the whole transaction is simplified by dealing by Web and mail, which is much more efficient than face-to-face or by phone. Third, we DO offer single coins or small orders on this site - even if our intent here is to offer great prices on large transactions.

No, there is a "spread", or difference between our buying and selling prices which enables us to stay in business. The gold bullion business is a very competitive one, and the profit margin, or spread, is a very small one compared almost any other inventory business. GCC’s purpose is to provide the narrowest spread possible for the gold-buying public.

Yes. We are always in the market for gold bullion in any form. You WILL be able to find our buy price on this Web site for the most frequently traded forms of gold coins and bullion in the near future. At the moment you are obligated to contact us in case you would like to sell gold to us.

We are prompted to sell gold and silver coins from around 1800 a.d. to present as Greek laws permit.

ALL COINS SOLD HERE ARE REFERRED TO THE OFFICIAL JOURNAL OF THE EUROPEAN COMMUNITIES AND FULFILL ALL LEGAL PROVISIONS SET OUT BY THE GREEK JUSTICE AND THE MINISTRY OF FINANCE.

(Law 2859/2000 Government Gazette A 248/07.11.2000). Most of the gold bullion coins sold on this website are old at a special price: British Sovereigns, world gold coins- Silver and occasional offerings when stated. Otherwise, all our bullion products are from current-year Mint-sealed boxes.

We are an authorized company to trade gold coins under Greek Laws and fully complying to the European Legal Laws. The operations of the Bank of Greece include the purchase and sale of gold, in accordance with Law 2771/1999, Article 15, para 1, and decisions issued by the Bank of Greece as authorized there under. According to this legal framework, gold investment (gold sovereigns, gold coins and standardized bullion gold bars or ingots, i.e. gold other than industrial or commodity gold) may be legally acquired or sold at the Bank of Greece, credit institutions and companies. Any other person or entity illegally engaging in such activities on a professional basis will be prosecuted.

We are an institution / company that have invested in technology and acquiring online gold prices in almost real time. We are also being advised by the Price bulletins for gold and gold coins contain information on the buying and selling prices of gold and gold coins for transactions, in euro, between the Bank of Greece and private individuals. Each price bulletin shall remain in effect until a newer one is issued. The prices quoted concern the following categories: Bullion gold, British gold sovereign and other Foreign Gold or Silver coins.

Yes, but due to the shipment differences in Europe and the rest of the world, you should contact us first in order to get informed about the appropriate method of an acceptable return of an object.

If the buyer has given wrong or incomplete shipment details, then in any case the return costs should burden the buyer. For this reason we ask you to verify delivery details in order to avoid any mistakes. Anyhow, we are always at your disposal to quickly resolve any arising issues during our cooperation.

Parcels sent out either by ELTA or by FedEx are insured with a declared value, which means that you need to show your ID and sign at the reception in order to pick up your parcel. In case of parcel-loss, you will be simply informed about the new shipment. As a shipping option, we would be glad to send you your order as a registered item via ELTA, but not insured or standard mail offering you a cheaper shipment alternative.

There is no tax on shipping & movement of investment gold on shipments within the European Union. In third countries outside Europe and above a certain amount, your order is subject to export taxes. These taxes and the final payment costs including shipping costs are specified at the end of your order prior to payment-submition.

At any time, our physical inventory of various forms of gold is substantial. Our policy since our incorporation in 1920 is that we do not offer to sell any gold that we cannot ship immediately. If you allowed proceeding to payment with selected quantity, it MEANS that we are able to ship it immediately. If for any reason a product you would like to purchase seems NOT available please don't hesitate to contact us by phone or email and request it immediately. We may place an immediate order in a predefined price with your acquiescence.

A bank wire is simply an electronic transfer of funds from one bank account to another. You can authorize a wire from an account containing enough cleared funds to cover the amount of the wire you wish to send. If you initiate the wire early enough in the banking day, the other party should receive those funds in his account next day.

This electronic funds transfer (bankwire) is an instantaneous payment method. Standard orders paid via bankwire are shipped within 1-2 business days of receipt of payment (cleared funds).

When you place your order, we will provide you with our account information necessary for a bank-wire transfer. You are able to pay with web banking or by visiting your bank. In any such circumstance (if you are not familiar with) you may contact your banker.
Last but not least, your wire transfer MUST be listed at the same name you are signed in our files. The name appearing in your order must be the same with the name appeared/appearing in wire transfer for the payment to be corresponded successfully.

Some items cannot be exported due to your country / government restrictions. You will receive on-screen notices during signup and / or if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you. You may be even advised not to sign up for our services if that kind of restrictions is effective.In any situation you may love to use our services and we encourage you to do so. If certain regulations applied and restrict you to use online ordering system please contact us so we may figure out a solution together if it's possible.

Your local dealer has overhead and expenses in making his sale, as does any brick & mortar retailer. A "walk-in" transaction takes time, including browsing, asking questions, comparing prices, and determining availability. Then, if a retailer actually has in stock what you are looking for, arranging payment, perhaps taking your check, then sitting down and counting the coins. Our company has done these sorts of in-person transactions for years, and we are well aware of the time and expense involved. Our prices that we offer on the Web are much lower than the prices we can offer in our retail store. Working through the Web reduces our cost of sales tremendously.

We can send out your orders in two ways: by post or by courier (by FedEx outside Greece and by private insured courier inside Greece).

Sending out by post, there are three shipping options: regular post, registered post and insured registered post. Inside Greece, we use insured courier of our choice.

For most transactions, we prefer Registered, Insured FedEx mail. We handle gold coins with Mail, and not once has a package failed to arrive intact and undamaged. Better than 99% of all shipments arrive within 3 working days, and each package is insured for its full value. Registered Mail can be insured per package. It is possible to arrange delivery by mail if you would like a cheap delivery method. Our online automated process will guide you. We will be happy to discuss with you the most practical delivery method on large purchases.

Your order can be prepared and dispatched from us within 24 hours. This time is required in order to check your order and make sure repeatedly that it is ready for shipment. Our obsession for the perfect shipment of your order to you dictates the gradual check by three different people within our company in order to eliminate even the smallest possibility for error. The shipment time depends basically on the shipping method of your choice.

• Shipment within Greece via ELTA takes approximately 2-3 days. Instead, a courier can be as fast as 24 hours.
• Shipment by ELTA within Europe requires 4-5 days and outside Europe 6-7 days respectively.
• Shipment by FedEx within Europe requires 48 hours and outside Europe 3 days respectively.

You will receive a discreet Envelope with your gold coin(s) well packed and sealed from us. Every coin is in a lighthouse self adhesive coin holder. Inside the package you will find the purchase receipt, dispatch note and in some occasions document paper needs/needed for some cases of exportation and importation. All documents need to PREVENT you the AUTHENTICITY OF YOUR COIN(S) AND THE PROOF OF PURCHASE. You may keep those documents in a safe store with the coins you purchased.

Yes, we can send your order to a P.O. box. Choose ELTA or FedEx in the order form and then lets us know under “details” that we wish a P.O. box delivery.

We are afraid not, because the money-delivery time of the shipping-companies is substantial. The capital we engage must come to our possession the soonest possible as is the case with the conventional payment methods. Besides, shipment costs in this case would be deterrent, which is contrary to the philosophy and policy of our company.

Yes, you can pick up your order from our store, but you need to contact us first.

We accept payments via "direct wire transfer", credit cards and PayPal. Each payment method has its restrictions and advantages, concerning full money clearance and charges or interests.With electronic funds transfer (Direct Wire Transfer) you are able to advance the lower possible price, as bank charges are restricted to a very low level and very quick money clearance (max 48hours worldwide).

Credit Card payments have more or less 3,5% (currency charges included) charges due to its credit system and quick money clearance (max 48hours worldwide).

Paypal has 5,5% charges (currency charges included) and may hold money clearance from some hours to some days, depending on your and our country. PayPal is an instantaneous payment method - your gold will usually be shipped within 1-2 business days, unless PayPal acquires transaction proofing documents and held funds for some days due to security check.
As it is clear to understand best method to pay and receive your gold order economically and quickly is by sending an electronic funds (wire) transfer to our account equal to the amount of your confirmed order. An electronic funds transfer (wire) is an instantaneous payment method - your gold will usually be shipped within 1-2 business days.

In cases where the shipping amount requires customs clearance from your country, we use only FedEx, a piece of information that you receive from the order form during the ordering process. Through the telephone number you’ve filled in the order form, FedEx will contact you to inform you about the incoming parcel and the delivery process (depending on the country of import). In case of returning order due to default or failure to completing the import, you will have to accept the burden of the return costs. For that reason, we are always at your disposal to provide you with any clarification you may need.